Protecting Your Privacy
Jazz Plus Productions
Protecting Your Privacy
We know how important your personal data is to you. We collect your data to help our business function effectively, and to give you the best possible experience. We protect it with the utmost care, too. The full details of this are set out below. If you have questions about the policy or your personal data, you can contact us at any time.
Contents of Privacy Notice
- What is Jazz Plus Productions?
- Explaining the legal bases we rely on
- When do we collect your personal data?
- What sort of personal data do we collect?
- How and why do we use your personal data?
- Combining your data for personalised direct marketing
- How we protect your personal data
- How long will we keep your personal data?
- Who do we share your personal data with?
- Where your personal data may be processed
- What are your rights over your personal data?
- How can you stop the use of your personal data for direct marketing?
- Contacting the Regulator
- Any questions?
This Privacy Notice explains the types of personal data we collect about you when you interact with us. It also explains how we store and handle that data, and keep it safe. We want you to be fully informed about your rights and how Jazz Plus Productions uses your data. If you have any further questions after reading this Notice, please do get in touch with us. We might have to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.
What is Jazz Plus Productions?
Jazz Plus Productions works with a variety of artists and audiences throughout a variety of business strands. For simplicity throughout this notice, ‘we’ and ‘us’ means Jazz Plus Productions and all its associated strands.
Explaining the legal bases we rely on
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data.
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order a CD or item of merchandise from us for delivery, we’ll collect your address details to deliver your purchase.
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting us to law enforcement .
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you information about upcoming events.
When do we collect your personal data?
- When you visit our website, or associated ticketing or purchasing sites and use your account to buy products.
- When you visit our website, or associated ticketing or purchasing sites and buy products as a ‘guest’.
- When you engage with us on social media.
- When you purchase products from us in person.
- When you contact us by any means with queries, complaints etc.
- When you enter prize draws or competitions.
What sort of personal data do we collect?
- If you have an account with one of our ticketing or purchasing sites: your name, billing/delivery address, orders and receipts, email. We do not have access to your login passwords.
- Details of your interactions with us online or through attending our events. For example, we collect details of any complaints or comments you make, details of purchases you made, and how and when you contact us.
- Your comments and reviews.
- To deliver the best possible web experience, we collect technical information about your internet connection and browser: where your computer is located, the web pages viewed during your visit.
- Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
How and why do we use your personal data?
We want to give you the best possible experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you. We then use this to offer you information that is most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers. Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for. For example, if you’ve asked us to let you know when our next event is, we can’t do that if you’ve withdrawn your general consent to hear from us.
Here’s how we’ll use your personal data and why:
- To process any orders that you make through our associated ticketing or purchasing sites. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.
- To respond to your queries, requests and complaints. Handling the information you send enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best experience.
- To protect our business from fraud and other illegal activities. We’ll monitor your browsing activity and social media interactions with us to quickly identify and resolve any problems and protect the integrity of our online brand. We’ll do all of this as part of our legitimate interest.
- With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email and web about relevant services including special offers, events, releases and so on.
Of course, you are free to opt out of hearing from us at any time.
- To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, and legally required information relating to your purchases. These service messages will not include any promotional content and do not require prior consent when sent by email. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
- To display the most interesting content to you on our website or social media channels, we’ll use data we hold about you. We do so on the basis of your consent for our website to place cookies or similar technology on your device.
- For example, we might offer you recommendations based on your purchase history and any other data you’ve shared with us.
- To administer any of our competitions which you enter, based on your consent given at the time of entering.
- To comply with our contractual or legal obligations to share data with law enforcement. For example, when a court order is submitted to share data with law enforcement agencies or a court of law
Combining your data for personalised direct marketing
We want to bring you news and offers that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a customer, we combine your personal data gathered as described above.
How we protect your personal data
Data security matters to everyone. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. All transactional areas of our associated purchasing sites use ‘https’ technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised. When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.
Who do we share your personal data with?
We sometimes share your personal data with trusted third parties. Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
- We provide only the information they need to perform their specific services.
Examples of the kind of third parties we work with are:
- Operational companies such as delivery couriers.
- Google/Twitter/Facebook services to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our website.
Where your personal data may be processed
Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as Australia or the USA.
International orders – If you are based outside the UK and place an order with us, we will transfer the personal data that we collect from you to, for example, an international courier to fulfil your order.
Protecting your data outside the EEA
The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to, for example, couriers to fulfil your order. If we do this, we ensure your data receives the same protection as if it were being processed inside the EEA.
What are your rights over your personal data?
An overview of your different rights
You have the right to request:
- Access to the personal data we hold about you, free of charge in most cases.
- The correction of your personal data when incorrect, out of date or incomplete.
- That we stop using your personal data for direct marketing (either through specific channels, or all channels).
- That we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To ask for your information, or to ask for it to be amended, please contact the Data Protection Officer by emailing firstname.lastname@example.org
Your right to withdraw consent
If you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
To protect your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
How can you stop the use of your personal data for direct marketing?
Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular strand.
Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.
If you have any questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:
- Email us at email@example.com
This notice was last updated on 15/05/2018